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50 Activities for Achieving Excellent Customer Service (275pp)
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This a treasure chest of tools for teaching employees how to remain professional under adverse conditions, keep moods from influencing customer communication, listen to customers, work with associates and co-workers, solve problems, learn from embarrassin
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- Price : $139.99
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50 Activities for Coaching/Mentoring 3-ring binder (306 pages)
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These activities provide stimulating exercises, realistic case studies, and creative role-plays that will enable your managers and supervisors to sharpen their skills in several key coaching roles as team leader, facilitator, counselor, and director.
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- Price : $139.95
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50 Activities for Conflict Resolution Binder (300 pages)
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This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity.
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- Price : $139.95
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50 Activities for Developing Emotional Intelligence (300 pages)
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The 50 reproducible activities in this resource book focus on developing the following set of talents: self-awareness and control, empathy, social expertness, personal influence, and mastery of vision.
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- Price : $139.95
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50 Activities for Managing Stress
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Training Objectives Identify the various forms of stress Decide which types of people may be susceptible to stress Examine the different sources of stress and the impact on people and their performance Examine the kinds of coping strategies th
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- Price : $139.95
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50 Activities for Sales Training
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Novice and experienced salespeople alike Hill benefit from these activities which focus on strengthening essential selling skills.
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- Price : $139.95
